Analyzing recurring issues to identify the root cause and implementing
long-term solutions to prevent the problem from reoccurring.
At Marliblue Technologies, we understand that the success of your business depends on the reliability and performance of your software applications. Our dedicated team provides comprehensive application support to ensure your systems run smoothly and efficiently. Our services include:
Round-the-clock monitoring to detect and resolve issues before they impact your operations.
Swift resolution of any technical problems to minimize downtime and maintain business continuity.
Support for end-users to troubleshoot and resolve application-related issues quickly.
Responding to and resolving incidents reported by users or identified through monitoring. This
includes addressing issues such as bugs, errors, and system crashes.
Managing changes to the application, including updates, patches, and enhancements. This involves assessing the impact of changes, planning, testing, and deploying updates in a controlled manner.Ensuring the integrity and availability of data. This includes regular backups, data recovery planning, and addressing data-related issues.
Optimizing code and configurations to ensure optimal performance.
Regular security audits and vulnerability assessments are essential.
his includes regular backups, data recovery planning, and addressing data-related issues.
Addressing queries, and conducting training sessions to help users make the most of the application.
This aids in knowledge transfer and onboarding new team members.
This can involve feedback loops from users and regular retrospectives.
Associated with support and maintenance activities, optimizing resources, and ensuring efficient use of budgets
Generating reports on key performance indicators and usage patterns.
